Discover more in our FAQs
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Shipping & Orders
Where do you ship from?
Where do you ship from?
We ship from within Europe, depending on your location. Our warehouses are based in Switzerland and Italy.
Do you ship internationally?
Do you ship internationally?
Yes, we ship across Europe and select international destinations. Shipping fees and delivery times vary by location.
How long will it take to receive my order?
How long will it take to receive my order?
Standard orders are processed within 1–3 business days. Delivery usually takes 3–9 business days depending on your region.
Choose Expedited Shipping at checkout and receive your order in just 2–4 business days.
Can I track my order?
Can I track my order?
Yes, once your order ships you’ll receive a tracking number via email.
Can I modify or cancel my order?
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours after purchase. Contact us at support@freesby.com.
Returns & Exchanges
What is your return policy?
What is your return policy?
You may return unused items within 30 days of delivery. Items must be in original condition and packaging. Items discounted 40% or more are final sale and not eligible for returns or exchanges.
All returns and exchanges are subject to a €5 restocking fee.
How do I start a return or exchange?
How do I start a return or exchange?
Email us at info@freesby.com with your order number and reason. We’ll guide you through the process.
Can I exchange for a different size?
Can I exchange for a different size?
Yes! If the item is unused and returned in perfect condition, we’re happy to send the correct size once we receive your return.
All returns and exchanges are subject to a €5 restocking fee.
Warranty
Do Freesby products come with a warranty?
Do Freesby products come with a warranty?
Yes, all products are covered by a 6-months warranty against manufacturing defects.
What does the warranty cover?
What does the warranty cover?
It covers faults in materials or workmanship. It does not cover damage caused by chewing, misuse, or wear and tear.
How do I claim a warranty?
How do I claim a warranty?
Send us an email with your order number, photos of the issue, and a brief description to support@freesby.com
